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Grievances’ now just an SMS away
The Coimbatore Corporation has launched a Short Message Service (SMS)-based grievances redress mechanism citing that most city residents might not be able to use the online grievance redress system of the corporation. Residents having grievances relating to water supply, street lights, drainage, sanitation, and engineering wings of the Corporation can just send a brief description of the grievance, location, and ward number to 92822-02422. The message will be processed using a specially designed software and then will be sent to the officer concerned with copies to the heads of departments including the Commissioner and Deputy Commissioner. The sender will get a receipt along with a reference number for the complaint. The facility, launched rcently,has a software that will generate status reports on daily, weekly basis. This will help the Commissioner and Deputy Commissioner to pull up officials, if needed. Once the grievance is redressed, it would be updated by the software which will be communicated to the sender too. The software will be able to process petitions received from the Chief Minister’s cell, at grievances redress meetings conducted by Mayor, District Collector, and Corporation Commissioner besides those received in the form of media reports, by post and by e-mails.
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