The Indian railways will soon launch ‘Clean My Coach’ mobile app for all long-distance trains, wherein one can get the railway coach cleaned within a few minutes. Once operational, a passenger can file an online complaint which will be attended within 15 minutes. Mostly the long distance trains have housekeeping staff on board, but passengers are often not able to trace them in a moving train. This initiative will certainly bring about a change when it comes to cleanliness and hygiene while travelling in long-distance trains.

According to the system developed by Central Railways, passengers have to just feed in their PNR number on the mobile app to register complaints related to their coach. Soon after a passenger lodges complaint, an SMS with details of the coach and berth number will be forwarded to an attendant on the train instantly. Once the complaint is attended to, the attendant will have to seek an acknowledgement from the complainant.

After successful testing of the scheme in Central Railways, the transporter plans to extend it to long routes across the country. It will ensure speedy cleaning of coaches or toilets in long-distance trains which have housekeeping facilities on-board.